Terms & Conditions

Introduction

Welcome to Raggey! We are a Kuwait-based brand that empowers individuals of all ages to express their unique identity through personalized, high-quality custom-made wearables. These Terms & Conditions (the “Terms”) govern your use of the Raggey mobile application (the “App”) and any related services, including ordering custom-designed garments.

By using our App, you agree to be bound by these Terms. If you do not agree, please do not use the App. We recommend reading these Terms together with our Privacy Policy to understand how we collect and protect your data.

1. Eligibility and Account Responsibilities

1.1 Age Requirement

You must be at least 18 years old or the age of legal majority in your country to create an account and place orders. If you are under 18, you may use the App only under the supervision of a parent or legal guardian.

1.2 Account Information

You agree to provide accurate, current, and complete information during registration and to update it as needed. You are solely responsible for maintaining the confidentiality of your login credentials and for any activity that occurs under your account.

1.3 Account Security

If you suspect any unauthorized use of your account, you must contact us immediately at hello@raggey.com. Raggey will not be liable for any loss or damage arising from your failure to protect your account.

2. Placing an Order

2.1 Design and Customisation

Using our App, you can design a garment by selecting fabrics, colours, styles, and other custom features. You are responsible for ensuring that your design complies with these Terms and does not infringe any third-party rights.

2.2 Measurement Submission

You may provide measurements either manually (using our guided tool) or by selecting an age-based size chart. You are responsible for the accuracy of the measurements you submit. Raggey guarantees the fit based on the measurements you provide – see Section 6 below.

2.3 Order Confirmation

After you complete the design and measurement steps and proceed to checkout, you will have the opportunity to review your order. Submitting your order constitutes an offer to purchase. We will send you an order confirmation via email and/or in-app notification. This confirmation does not guarantee acceptance; we reserve the right to refuse or cancel any order for reasons including product unavailability, pricing errors, or suspected fraud.

2.4 Modifications and Cancellations

You may modify or cancel your order only before the order has been confirmed as “in production”. Once production has started, cancellations are not possible. Please contact us immediately if you need to make changes.

3. Pricing and Payment

3.1 Prices

All prices are displayed in Kuwaiti Dinar (KWD) or the local currency of the GCC country you select, and they include applicable taxes unless stated otherwise. Prices are subject to change without notice, but changes will not affect orders already confirmed.

3.2 Payment Methods

We accept payments through trusted payment processors (e.g., credit/debit cards, K-Net, and other GCC-wide options). Payment is due at the time of order. By providing payment information, you represent that you are authorised to use the selected payment method.

3.3 Order Total

The total price includes the cost of the garment(s), delivery fees, and any applicable discounts or promo codes. All promo codes are subject to specific terms and may be revoked at any time.

4. Production and Delivery

4.1 Production Time

Once we receive your order and full payment, we begin production. Production times vary depending on the complexity of the design and current workload. Estimated production times are displayed during the order process and may be updated in order confirmation emails.

4.2 Delivery

We ship to all Gulf Cooperation Council (GCC) countries: Kuwait, Saudi Arabia, United Arab Emirates, Qatar, Bahrain, and Oman. Delivery times are estimates and not guaranteed. Risk of loss passes to you when the carrier takes possession of the package. We are not responsible for delays caused by customs, weather, or carrier issues.

4.3 Shipping Costs

Delivery fees are calculated at checkout based on your location and the weight/size of the package. Any customs duties or import taxes are your responsibility.

5. Returns, Exchanges, and the Raggey Guarantee

5.1 Our Guarantee

We stand behind our craftsmanship. If the finished garment does not fit based on the measurements you provided, we will fix it at no additional cost or, if necessary, remake the garment. This guarantee covers fit issues only – it does not cover changes of mind, minor aesthetic preferences, or damage caused by misuse.

5.2 How to Request a Fix

Contact our support team (hello@raggey.com) within 7 days of receiving the order. Provide your order number, clear photos showing the fit issue, and any relevant notes. We will review and advise on next steps (e.g., return for alteration, or provide a prepaid shipping label).

5.3 Return of Incorrect or Defective Items

If you receive an item that is materially different from your design or has a manufacturing defect, please contact us within 7 days. We will arrange for a return and either remake the item or issue a full refund, including delivery costs.

5.4 Change of Mind

Because every garment is custom-made to your specifications, we do not accept returns or offer refunds for change of mind. Please review your design carefully before submitting your order.

6. Intellectual Property

6.1 Your Designs

You retain all rights to the original designs you create using the App. By submitting a design, you grant Raggey a non-exclusive, royalty-free, worldwide licence to display, reproduce, and promote your design (including on social media and our website) for marketing purposes, unless you explicitly request otherwise.

6.2 Raggey’s Intellectual Property

All content provided through the App – including software, text, graphics, logos, templates, and measurement tools – is the property of Raggey or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, reverse engineer, or distribute any part of the App without our written permission.

7. Prohibited Uses

You agree not to use the App for any unlawful purpose or in any way that could damage, disable, or impair the App. Prohibited activities include:

• Uploading designs that contain offensive, defamatory, or infringing content.
• Attempting to gain unauthorised access to our systems or other users’ accounts.
• Using automated scripts or bots to interact with the App.
• Reselling or redistributing garments purchased from Raggey without our written consent.

We reserve the right to suspend or terminate your account if you violate this section.

8. Limitation of Liability

To the maximum extent permitted by law, Raggey and its employees, directors, and partners shall not be liable for any indirect, incidental, or consequential damages arising from your use of the App or from any products ordered through the App. Our total liability shall not exceed the amount you paid for the specific order that gave rise to the claim.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under Kuwaiti law.

9. Disclaimer of Warranties

The App and all services are provided on an “as is” and “as available” basis. We do not warrant that the App will be uninterrupted, error-free, or free of viruses or other harmful components. We make no warranties other than those expressly stated in these Terms, including the fit guarantee described in Section 5.

10. Modifications to the Terms

We may update these Terms from time to time to reflect changes in our practices, legal requirements, or features. The “Last Updated” date at the top indicates when changes were made. Material changes will be notified to you via email or an in-app notice. By continuing to use the App after changes take effect, you accept the revised Terms.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Kuwait. Any dispute arising out of or relating to these Terms or your use of the App shall first be attempted to be resolved amicably by contacting us. If the dispute cannot be resolved within 30 days, it shall be submitted to the exclusive jurisdiction of the courts of Kuwait.

12. Contact Us

If you have any questions about these Terms, please reach out – we’re here to help.

Email: hello@raggey.com